Refund Policy

A legal disclaimer

Effective Date: 07/06/2025

At Glowy Roots, we pack every order with care, and we hope you love what you receive. But we understand that sometimes things don’t go as planned. This policy outlines the conditions under which refunds may be offered.

Timeframe for Refund Requests

If you experience an issue with your order, please reach out to us within 7 days of receiving your package. After this window, we may be unable to process a refund or replacement.

Refund Eligibility

We offer refunds under the following conditions:

The item(s) arrived damaged or unusable
You received the wrong item
There was a quality issue not reflective of what was described
Your order was lost in transit (after a reasonable delivery window)

To begin a refund request, email us at [your email] with:

Your full name and order number
A brief description of the issue
A photo, if applicable (for damaged or incorrect items)

Non-Refundable Items

Due to the nature of our herbal and food-based products, we do not accept returns or offer refunds for:

Opened or used items
Change of mind
Late claims (after 7 days of delivery)
Items marked as final sale or discounted

Wearable items (shirts, totes, etc.) may be eligible for exchange or refund only if they arrive damaged or misprinted. Custom-printed items are not refundable unless there is a production issue.

Full or Partial Refunds

In most cases, we will issue a full refund to your original payment method. However, in some cases (e.g., partial order issues), we may offer a partial refund or store credit instead.

Replacements

If you'd prefer a replacement item rather than a refund, let us know — we’re happy to work with you to make it right whenever possible.

Need Help?

We’re a small business, and we truly value every order. If you have any concerns, don’t hesitate to reach out — we’re here to help and want you to feel good about supporting Glowy Roots.

Contact: hastish303@gmail.com

Thank you for supporting slow, natural, and heartfelt herbal goods.